SUPPORT

Need a hand?

Shoot us an email and we'll sort it out. We respond within 24 hours on business days.

✉️

Email Us

Billing, bugs, feature ideas, security concerns, anything — one inbox handles it all.

support@clawconnect.co

We reply within 24 hours on business days (Mon-Fri AEST). Put "URGENT" in the subject if something's broken.

Built into every plan

🎯Setup WizardWalks you through everything on first run

📊Usage DashboardSee exactly where your credits go

🐛Bug ReporterOne-click reports from the desktop app

🛡️CostGuardSpend limits so you never get a surprise bill

Common Questions

How do I top up credits?

Dashboard → Billing → Add Credits. Pick a package, pay by card, credits land instantly.

Where do I download the desktop app?

After your account is active, download links for Mac, Windows, and Linux show up in your dashboard.

What's included in implementation?

Implementation is normally A$6,000 one-time — but the first 10 businesses we accept get setup free plus A$150 of AI usage credit (founding offer). We connect your tools, configure your first workflows, include 3 hours of basic setup, and your first month of subscription. Full pricing on the apply page.

Can I change plans later?

Yes. You can move between Growth and Scale as your usage and support needs change. Credits carry over.

What happens when credits hit zero?

Your AI Staff stays ready, but AI responses stop until you top up. Turn on Auto-Refill in Billing to avoid this.

How do I report a bug in the desktop app?

Settings → Report a Bug. It bundles your logs automatically and sends them to us — no copying and pasting required.